Card Services & Support

Use the debit card controls found in Digital Banking to temporarily lock your card or set alert preferences, spending limits, or restrictions based on location, merchant type, or transaction type. You can also set travel notices to be sure you can use your card when traveling to your destination.

Call our card service center at 1-800-290-7893 or go to the Card Management area of Digital Banking or the Citizens Bank App to activate your debit card for immediate use.

Call our card service center at 1-800-290-7893 to change the Personal Identification Number (PIN) for your debit card.

During normal business hours: Contact us immediately at 262-363-6500.

After normal business hours: Call the Lost/Stolen Card Service Center at 1-888-297-3416, option #2.

Debit Card Fraud

You can request a temporary increase to your daily spending limit by contacting us at 262-363-6500.

If you plan to use your debit card while traveling, please contact us at 262-363-6500. We will remove any transaction restrictions that may impact your destination. You can also set travel notices yourself using the Card Management tool in Digital Banking.

Learn how to sign up for fraud detection services and check current transaction restrictions on the Debit Card Security page.

Log in to the Elan Cardmember Service site to view activity on your Citizens Bank Credit Card.